Deliveries and returns

Purchases made on fabroeyewear.com are delivered via post via the following services: SEDEX, SEDEX 10 and PAC or by the transport company Loggi. When you enter your zip code, only the options that match your address will appear.

​Delivery time varies according to each location. You can check the shipping cost and delivery time on the order completion page.

The order will be shipped as soon as payment is confirmed. The delivery time starts on the first business day after the order is posted.

As soon as your order is shipped, you will receive the tracking code by email to track the delivery.

Remembering that all our communications after you complete an order will be made via email. Therefore, it is important to keep your email address updated when registering.

Fabro uses high quality materials, cutting-edge technology to manufacture its products and strives for strict quality standards. Out of respect for the consumer and because we believe in a transparent and trusting relationship with our customers, we have established our Exchange and Returns policy following the rules of the Consumer Protection Code. When making a purchase on this website, the user will be in accordance with the rules described here.

For an exchange or return to be made, the customer must first contact the company via email at info@fabroeyewear.com or by phone (11) 3872 2470, stating the order number and the reason for the exchange/return. . Orders resent without prior notice may not be accepted.

The maximum period for requesting an exchange or return is up to 7 (seven) calendar days from receipt of the part. Requests made after this deadline will not be accepted.

Fabro has no obligation to repair, exchange or refund products that show clear signs of misuse. Always check the product when you receive it. If you have any problems, please contact our customer service team by email or phone. The product will be collected at the same address where delivery was made.

Product defect analysis:
Defect assessment will be carried out by our team and then the final report on the exchange request will be issued. Average completion time: 15 working days after receiving the product.

In case of a favorable report for the exchange, the customer will receive at the origin address, at no additional cost, the replacement of the product with another of the same model. If the product is out of stock, the customer will be notified and will be able to choose another model to exchange from the options available on the website, respecting the credit limit. If there is a price difference between the chosen product and the claimed product, payment of the difference must be made.

​In case of a report contrary to the exchange, the product will be returned without the right to replacement.

The reasons for failure are as follows:

- Absence of defect (failure to identify the damage reported by the customer);
- Evidence of inappropriate use of the product;
- Evidence of accidental and/or intentional damage;
- Natural wear and tear due to use.

​Resending costs, in the event of a report contrary to the exchange, will be the responsibility of the customer.

In case of return due to regret or withdrawal, the following conditions must be respected:

The deadline for canceling the purchase of the product is up to 7 (seven) calendar days, counting from the date of receipt;
The product must be returned, without signs of use, in its original packaging, accompanied by the invoice and all accessories.

We warn that these Terms and Conditions of Use may be modified at any time, due to changes in legislation, due to the use of new technological tools or, even, whenever, at the sole discretion of the Fabro brand, such changes are necessary. In any case, Fabro will publish these changes on the website.